Move your license to a new PC

Request a transfer

Email support@demo-trace.com from the email address used for the purchase. Include the Paddle transaction or receipt number and say that you want to move your license to a new PC. You can request a transfer even if the old PC is broken or no longer available.

Do not post your license code publicly or include passwords or payment-card details. If you no longer control the purchase email address, tell support; ownership must still be verified before an activation can be changed.

What support does

We match the request to the completed purchase and active license, then deactivate the previous PC. The license and its activation code stay the same. Transfer requests are reviewed; sending an email does not immediately deactivate a device.

The old PC loses protected replay access after deactivation and online verification. Its local demos and saved work are not deleted by the transfer.

Activate the replacement

1. 1

   Wait for support to confirm that the old activation has been released.

2. 2

   Install Demo Trace on the new PC and connect to the internet.

3. 3

   Open License, paste the same license code and select Activate license.

123 Enlarge screenshot

1. 1

   Paste your license code

   Use the License code field. Your code arrives in the Demo Trace purchase email, separately from the Paddle receipt.

2. 2

   Activate this PC

   Select Start reviewing / activate license (or Activate license after the free launch). Keep an internet connection available.

3. 3

   Need a replacement PC?

   Use support@demo-trace.com for a verified device transfer. Do not buy the license again.

Application screenshot

Scroll to inspect the original image. Press Escape or Close to return.

Close ×

The real License screen. The code field is empty; no customer license is shown. During the shared free launch, the activation button also says Start reviewing.