Payment receipts & missing license emails
Know which email to look for and what to include when you need purchase recovery.
Two emails, different purposes
Paddle handles the payment and sends the receipt. Demo Trace sends a separate email containing the activation code and setup instructions after the purchase is confirmed. Look for both at the address used during checkout.
If the confirmation page still says that payment is being verified, allow it to finish or check your email later. Do not make a second purchase just because the first confirmation is taking time.
If your code has not arrived
Check spam, junk and filtered inbox folders for the purchase email.
Check the email address shown on your Paddle receipt. If it was mistyped or is no longer accessible, explain that in your support request.
Email support@demo-trace.com with the Paddle transaction or receipt number and a short explanation. Support verifies the purchase before recovering access.
Payment questions
For receipt and payment support, visit paddle.net. For a missing Demo Trace code, activation problem or replacement PC, contact support@demo-trace.com. Refunds and payment reversals remain subject to the published terms, mandatory rights and Paddle decisions; this guide does not change those terms.
Need a hand with this?
Email support@demo-trace.com or visit our support page.