WE’RE HERE TO HELP
Less friction.
More replay.
Find your next step, solve a playback issue, or get a hand with your license.
Explore the documentationTALK TO US
A real person.
A useful answer.
Technical help, license recovery and replacement PCs. Start with the email address you used to purchase.
support@demo-trace.comA GOOD PLACE TO START
What can we help with?
Your license moves
with you.
Replacing your PC should not mean buying Demo Trace again. We’ll help you move your existing activation.
Request a transferOne active PC at a time. Your demos and saved work stay on the old computer.
- 01
Send a transfer request
Email us from your purchase address with your Paddle transaction or receipt number. You can still transfer if the old PC is unavailable.
- 02
We release the old PC
After verifying the purchase, we deactivate the old computer. Wait for our confirmation before activating the replacement.
- 03
Use the same code
Install Demo Trace on your new PC, open License and enter your existing code. No second purchase is needed.
SAVE A LITTLE BACK-AND-FORTH
Help us help you.
A few details make it easier to find the right answer.
- Your Demo Trace and Windows versions
- What happened, and how to reproduce it
- The exact error or a screenshot
- For purchases: your Paddle transaction or receipt number
Keep your license code private. Never include passwords or full card details.
Payment or receipt question? Paddle supportQuick answers
I cannot find my license email.
Paddle sends your payment receipt; Demo Trace sends your license code separately. Check spam and the address used at checkout. If the code is missing, email us with your Paddle transaction or receipt number.
Read the full guideMy replay analyzes, but will not play.
Analysis and CS2 playback are separate. Check that Steam and CS2 are available, that replay access is active, and that the installed game build supports your recording. If Reconnect video appears, try it before restarting.
Read the full guideCan I use one license on two PCs?
A license allows one active PC at a time. We can help you replace that PC after verifying the purchase. Your license code stays the same.
Read the full guide